DOMESTIC return policy
If you are unsatisfied with your purchase, Kennedy New York accepts returns on all eligible items within the United States.
To receive a refund, all merchandise must be in the same condition in which it is received, with all tags and original packaging. All eligible returns must be requested within 5 days of the delivery date and all returns must be receieved within 14 days of the delivery date. Returns received after 14 days or with the Kennedy New York garment tags missing/removed are not eligible for return.
Returns that do not meet our policy will not be accepted and will be sent back to you. Please contact us at firstname.lastname@example.org if you have any further questions.
RETURNING YOUR ITEMS
1. Fill out the Return Request Form below to initiate your return.
2. You will receive a confirmation email with the details of your request, instructions for sending back your return and a pre-paid USPS shipping label for a flat rate of $12.00.
3. Upon receipt of your return shipping label, complete the return section on the packing slip, noting your RMA number and include it with your merchandise. If you no longer have the packing slip, you may include the order confirmation email as your proof of purchase.
4. Repackage the merchandise you'd like to return and leave at your preferred US Post Office.
Kennedy New York's return policy applies to all international orders, except as modified below:
- Return-eligible items will be accepted within 25 days of delivery date.
- Return shipping is the responsibility of the customer.
- We cannot refund duties and taxes paid to clear customs.
We recommend adding insurance to all international return shipments as we will not accept liability for items that are lost or damaged in transit.
Once we receive your return, a refund will be credited to the original payment method. Refunds can take up to 10 business days to post to your account due to varying processing times between payment providers.
Please note, all shipping fees are non-refundable and will be deducted from your refund.
FINAL SALE ITEMS
Swimwear, Accessories (handbags, wallets, luggage, jewelry, sunglasses, scarves, gloves, keychains, etc), Newborn Onesies and Home Furnishings are not returnable at any time.
Sale merchandise is also not returnable at any time.